Kim Hoffman is a top-quality agent who clearly demonstrates her professional skills throughout the selling and buying process. Her affable personality and professional tenacity made the selling and buying process much easier on us. She is easy to communicate with, thorough in her research and preparedness, and consistently shows that YOUR best interests are at the heart of her professional work. We hired Kim upon referral from a neighbor who also had a great experience. From day one to post closing, she performed beyond our our high expectations. Her expertise in the market allowed us to price our home above comparable properties and yield the appraisal she calculated. The home was under contract within 2 days of listing. Knowing the cost of selling a home, we interviewed multiple agents and had high demands for our real estate agent. Many agents came prepared with "how many houses they move" and how their assistants could help us. Kim came prepared to sell our home, had the credentials to back up her claims, and took a great deal of care with prepping our home for listing day. I performed a great deal of research and routinely asked Kim tough questions about contracts, the process, and options. Each time Kim replied thoroughly, professionally, and with a great touch compassion. Her integrity is second-to-none, and put us at ease throughout the process. During the process we considered using an emerging discount business to sell our home. Kim clearly laid out the options, advised us on why it was a good idea to use the discount seller, and pointed out possible drawbacks. While discount retailers may threaten some agents, the quality agents who know the business will continue to thrive, and Kim deserved every penny we paid and I have no regrets. Unfortunately, the buyer's agent was not as savvy with the process. Due to several errors on the buying agents part, we risked receiving less than the original offer. Kim masterfully navigated the process and went above and beyond to ensure the sale went through on time and within the scope of the contract by advising the buyer and the buyer's agent as to options. On the buying side, we bought a more complicated property. Kim was actively involved with every inspection and every seller interaction. She came prepared by performing research that I had not considered, advising us on best case / worst case scenarios, and expertly navigating all of our negotiations. In a hot market, we paid a fair market, but less than asking price because of Kim's negotiation skills. The seller used a discount service and it was cumbersome and inefficient. The service didn't answer questions, used multiple people to manage the process causing a great deal of confusion on their part (as if the folks inside the company were not communicating with each other). From beginning to end, Kim is on your side, represents your interests, and handles the tough interactions with ease and grace. I continue to refer her to all of my friends as she completely exceeded our demanding and high expectations for communication, professionalism, and ability.